WMC Library -GET IT FAQ
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  • What is GET IT?

The GET IT button provides direct links from citations in selected databases to the full text of the item, if it is available. GET IT also provides links to other services, such as the catalog and Interlibrary Loan, in a menu format. Service options will change from citation to citation. If the library subscribes to the online full text GET IT will link to the full text of the article. The GET IT service is powered by SFX.

  • How do I use GET IT?

As you are searching in the above named Library's databases, look for the GET IT button. All you have to do is click on the image or GET IT hyperlink.

Clicking on the GET IT will open a new browser window with a menu of available services. From this menu you will be able to:

    • Link directly to the full text of the article if the library has a subscription.
    • Check the Tri-Cat online catalog for the availability of the printed material in the Weill Cornell Medical Library.
    • Check the Tri-Cat online catalog for the availability of the material in either electronic or print format at Rockefeller University Library (RUL), Memorial Sloan-Kettering Library (MSK), and/or Hospital for Special Surgery Library (HSS)
    • Make an interlibrary loan request via our TripSaver service, if neither the full text or the printed version is available.
    • Perform an ISI Web of Knowledge author search.
    • Export your citation to your RefWorks, EndNote or Reference Manager software.
    • Access a GET IT frequently asked questions list.
    • Send your questions or comments to the Library's Information Desk.
  • What should I do if there is no full text available from this service?

Full text is not always available electronically, either because the publisher doesn't make it available or because the library doesn't subscribe to it. In this case, GET IT will check Tri-Cat to see if the library has the item in print format. If the print version is not available the link server will allow you to request the item on Interlibrary Loan.

  • Why does GET IT sometimes show more than one option? Which one should I pick?

If GET IT cannot tell exactly which journal you need, it may show you multiple journal titles and ISSNs.  In addition, many times GET IT will find several sources that included the item you want.  In both cases, try the first source.  If that fails to get you to full text, try the next one.

  • When I click to get full text, sometimes I end up on the journal's home page or table of contents. Can't I go directly to the article?

GET IT is set-up to get as 'close' to the full-text as it can.The journal publisher controls whether we are able to link directly to the article. With certain publications you will have to navigate through the publisher's web site to get to the article you're looking for.

  • When I try to get the full text, I get a screen telling me the item is not found or an error message.  Why?  What should I do?

Sometimes there are problems mapping the article citation. When this happens, look for a search screen at at the publisher's site and search for your article. Try searching for the item by author or title. In some cases, the article is not available in the source (eg. supplements).  If you search and still find nothing, check Tri-Cat for print holdings. If not, you can try Interlibrary Loan.

  • I clicked on GET IT, but the menu doesn't appear. What's wrong? Could it be my pop-up blocker?

This problem may arise if you are using a "pop-up" blocker program. We recommend disabling any pop-up blocking software you may be running when using the GET IT service. If your popup blocker software allows you to specify a domain for which pop-ups are acceptable, you may wish to add http://library.med.cornell.edu/ to the list. Please refer to help files associated with your pop-up blocking software for further information about adding domains and pop-up disabling.

  • Why don't I see the GET IT button?

The GET IT button is not available in all databases listed on the Library's E-Resource page. Please see "In what databases will GET IT appear?" to learn if the database is GET IT enabled. If it is listed as enabled try the troubleshooting suggestions below.

It could be that you have JavaScript disabled in your browser. If it's turned off, the buttons will not appear. Re-enable JavaScript to correct this problem.

To re-enable JavaScript in Netscape: select EDIT, then PREFERENCES from the menu bar. Under ADVANCED, select ENABLE JAVASCRIPT. Click OK. Click on RELOAD to see the changed results.

To re-enable JavaScript in Internet Explorer 5: select INTERNET OPTIONS from the TOOLS menu. Within the INTERNET OPTIONS window, select the SECURITY tab, then click on CUSTOM LEVEL. Scroll to JAVA PERMISSIONS and click to select HIGH SAFETY. Click OK to close the SECURITY SETTINGS window, then OK again to close the INTERNET OPTIONS window. Re-launch the browser to ensure the changes have taken effect.

Another possibility is that you need to clear your computer's cache. In Netscape, go to Edit/Preferences/Advanced/Cache and clear the memory and disk cache. In IE, select Tools/Internet Options and then under the General tab, select delete temporary Internet files.

  • Why did my session 'time-out' while using GET IT?

Your session will time out according to the parameters of the database. (For example, Ovid databases time-out after 20 minutes of inactivity.) If you are viewing full-text via a GET IT window, the database will consider this inactivity. Please be aware of these time constraints, or the database session may close and you will lose your search.

  • Who can use GET IT?

Any user connected to the New York Presbyterian-Weill Medical College of Cornell University network. Please read our statement concerning licensing restrictions.

  • Can I use this service from off campus?

Yes, provided you have dialed into the network, activated VPN on your computer or you logged in using WebVPN.

  • In what databases does GET IT appear?

PubMed, Ovid (select databases), Faculty of 1000 and Web of Science.

  • Where can I go to read more about GET IT technology?

Much more information is available from the the official SFX site from Ex Libris.

  • I have more questions, who do I contact?
The GET IT service is dependent on technological developments and as a result is constantly changing. If your question is not answered here or if you have comments please contact the Library's Information Desk at 212-746-6055 (Monday - Friday; 9:00 am - 6:00 pm) or email infodesk@med.cornell.edu.
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